Our Solutions

🔧 Tools, Software & Hardware

Network & Security

Sophos Central, TP-Link Omada, Cisco Packet Tracer, NetTool

Remote Support

AnyDesk, TeamViewer, VNC, RDP, 24x7 NOC Monitoring

Office & Productivity

Microsoft 365, Tally Prime, Google Workspace

Security & Endpoint

Quick Heal EPS, Windows Defender ATP, Bitdefender

Surveillance & Access Control

CP Plus, Prama, Hikvision, TimeTrack, eSSL

Hardware Brands

Cisco, D-Link, Sophos, Dell, HP, Lenovo, Numeric, APC UPS

📊 Business Model & Engagement

  • AMC-Based Engagements: Ongoing IT infrastructure support with periodic health checks.
  • Project-Based Execution: Turnkey IT & surveillance projects from design to commissioning.
  • Retainer-Based Support: Flexible, on-demand IT support for dynamic needs.
  • Hybrid Delivery Model: Onsite deployment + remote monitoring.
  • Customized SLA Plans: Tailored agreements with guaranteed response times.

🤝 Collaboration Model

Onsite Support

Direct engineer deployment for installation & troubleshooting.

Remote Monitoring

Secure tools for quick issue resolution & uptime assurance.

Hybrid Engagement

Combination of onsite and remote support for distributed assets.

⚡ Service Level Offerings

🟢 Basic Plan

  • Business hours helpdesk support
  • Quarterly preventive maintenance
  • Remote critical issue support
  • Manual hardware tracking

🔵 Standard Plan

  • 8x6 remote & onsite support
  • Preventive maintenance every 60 days
  • Monthly health reports
  • Semi-automated IT asset monitoring
  • 4-hour SLA response

🟣 Premium Plan

  • 24x7 monitoring & support
  • Unlimited onsite visits
  • Dedicated technical account manager
  • Centralized asset dashboard with alerts
  • 1-hour SLA response

🚀 Milestones & Achievements

2013 Founded as Techrays Technologies, serving Navi Mumbai businesses.
2016 Expanded into network design, surveillance, and cabling.
2018 Government IT projects with NMMC and PMC.
2020 Incorporated as Pvt. Ltd., started SD-WAN & Firewall deployments.
2021–2022 Major projects for CIDCO STPs, launched managed IT services.
2023 Introduced 24x7 remote monitoring, premium SLA-based AMC plans.
2024–2025 Recognized as trusted IT partner for Maharashtra Police, SRA, Konkan Railway.

🏆 Awards & Recognitions

  • ⭐ CIDCO Certificate of Appreciation for STP surveillance implementation.
  • ⭐ Recognition by NMMC IT Department for rapid network deployment.